Ingrid Tappin is a leadership strategist, keynote speaker and the creator of Identity Intelligence™ (IdQ), a leadership framework that examines how identity shapes judgement, trust, influence and decision-making in complex organisations. She is the author of Exceptionals: How to Turn Identity into Your Greatest Leadership Advantage and the founder of Diverse Leaders in Tech, a European leadership community for the technology sector. Working at the intersection of leadership, organisational transformation and AI, Ingrid explores a question that is becoming increasingly relevant for CHROs: what do leaders and organisations fail to recognise when identity is reduced to demographics or overlooked altogether? Her work reveals how identity influences the way leaders interpret situations, respond under pressure and build trust across differences. It also examines what conventional assessments and AI-enabled systems can miss, offering a fresh perspective on leadership effectiveness in increasingly complex organisations.